It’s about time that IT organizations in the U.S. began to adopt the framework called ITIL, or the IT Infrastructure Library. Because ITIL allows clear communication and consistency without being ...

Maurice Kamgaing has long been recognized as a thought leader in the IT service sector, but his latest contributions are nothing short of revolutionary. By integrating ITSM frameworks with ITSI, ...

Cambridge, Massachusetts-based service delivery management software company Oblicore is releasing Oblicore Contract Center and an update for their flagship product, Oblicore Guarantee 3.5. Oblicore ...