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CRA call centre answers on individual tax questions accurate only 17% of the time: AG report
Providing details on her office’s report on the Canada Revenue Agency (CRA), Auditor General Karen Hogan said Tuesday that CRA call centres take too long to respond and that when an agent does respond, the information is often “inaccurate.” She said her office found agents’ responses to individual tax questions were accurate only 17 per ...
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